|Group||Purpose||What Data?||How we use your Information|
|Browsing||•To adjust our Site to your needs and provide you with a personalized browsing experience;|
•For Statistic purposes;
•To mantain and improve our site;
•Running the Site, as some services may not be provided without cookies;
|Contacting us||We use your information to answer to your questions.||If you contact us through the Site we may keep a record of that correspondence and the information you have provided, including your email address and your name.||If you contact us through the Site, we will only use your Information in connection with any additional correspondence that we maintain with you.|
• Information about goods, services, promotions, offers and future events that we believe may be of interest to you;
|Web Forms||Web Forms||If you contact us via webform, on our Website, we may keep a record of that contact and consequent request / reservation, including your email address, name, surname and nationality (if applicable), to process your request.||• Request information about the services available in our resort, as well as activities & news;|
• Reservation request;
|Membership Card / Guest Services Cards||We use this information to give you access to a list of specific benefits and services.||Completion of the forms for access to the program.||We use your information only in a depersonalized / aggregated format so as to detect trends in the resort and improve our offer and services;|
|Online Registration||We use this information to provide you with the services provided on the Hotel Camiral website, as well as access to the online store and online booking platform.||The information you enter when you register on the Hotel Camiral website are your title, first name, surname, email address, being over 18 and – if you provide them – additional details about your postal address and preferences related to sending commercial mailings and language preferences.|
In order to register successfully, you must agree to the terms of membership of the Hotel Camiral website.
|Understand your needs and provide you with services requested by you;|
• Provide you with information (also personalized) about events, special offers, promotions and other relevant matters of the Hotel Camiral or about our various points of sale that you request or that we consider of your interest;
• Only with your prior consent, for research and analysis purposes, and so that we can contact you from time to time for this purpose, or with the purpose of applying surveys or focus groups testing;
• To manage your member account and notify you about changes to our services;
• Periodically and only after prior consent we may share Information with carefully chosen third parties in an aggregated and anonymous format to allow us to monitor the success and operation of the program.
|Customer Satisfaction surveys||Conduct surveys in order to measure the quality and continuous improvement of our services.||We may ask you to respond to inquiries and information you provide through this medium, including your preferences and profile information.||With your consent, these data will be used to evaluate our products and services with a view to their continuous improvement. The data may also be used for marketing purposes, such as promotions, offers and future events, which we believe may be of interest to you.|
|Using Wi-Fi Public Services||Using Wi-Fi Public Services||Information obtained through your connection to our Wi-Fi service, such as your IP address or the websites you visit.||Please refer to the Terms & Conditions regarding the use of our Wi-Fi services for further information about your personal information and the way it is used. We do not have any access to your personal information unless you choose to disclose it and expressly authorize its use.|
|Booking Engine||Facilitate the booking of various services such as Golf, Hotel and Restaurants belonging to the group.||The data concerning your booking, as well as the name, email, nationality and in some cases the telephone number.||Your data will be used to mark and confirm the reservation, as well as afterwards it can be used for written / oral communication by the reserve teams.|
Your data will be stored using the reservation management systems provided by our suppliers: Concept Software Systems, Host PMS & ResDiary/VinciTables.
|Gift Cards / Vouchers||Provide you the Gift Card and / or Vouchers services. The Gift Card / Voucher is a prepaid shopping card that can be used as a payment card in the Hotel Camiral.||• The information you enter when you sign up for a Gift Card and / or Voucher, including your title, name, contact information, type of payment, amount on Gift Card and / or Voucher.|
• Information about your use of the Gift Card.
|Your Information will be processed and used by Hotel Camiral as the issuer of the Gift Card and / or Voucher.|
And, with your consent:
• Understand your needs;
• Provide you with information about events, special offers, promotions and other matters relevant to the Hotel Camiral or your interest;
• For research and analysis and in order to be able to contact you periodically for this purpose, or for the purpose of applying surveys or testing of analysis groups; and
• To notify you regarding changes to our services.
|We only use your information to respond to your questions.||Any information provided by email, including your title, name, contact details, changes to your contact preferences and, in some cases, preferred language.||If you contact us via e-mail, we will only use your information regarding future communications with you.|
Please note that it may not always be necessary to fill in all the fields of information to benefit from our services or promotions, and mandatory fields will typically be marked with an asterisk *.
We will contact you by mail, e-mail, SMS text messages or by phone call or other means, as requested by you in your consent or other permission instance where you have authorized us to contact you.
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